Privacy Policy

Last updated: February 16, 2026

The Ontario School Counsellors’ Association (“OSCA/ACOSO”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit conference.osca.ca (the “Site”) and when you purchase conference tickets, sponsorships, or exhibitor packages.

By using this Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with the Site, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing address
• Organization or school name
• Job title
• Payment-related information (processed securely by third‑party payment processors; we do not store full credit card numbers)
• Sponsorship or exhibitor details
• Dietary or accessibility requirements (if provided during registration)

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and referring URLs
• Cookies and similar tracking technologies (for analytics, personalization, and essential site functionality)
• You can manage cookie preferences through the cookie banner on the Site.

2. How We Use Your Information

We use your information to:

• Process ticket, sponsorship, and exhibitor purchases
• Manage event registration and attendance
• Communicate event updates, confirmations, and logistical details
• Provide customer support
• Improve our website, services, and user experience
• Send newsletters or promotional communications (you may unsubscribe at any time)
• Comply with legal and financial record‑keeping obligations

3. Sharing Your Information

We may share your information with:

3.1 Service Providers

Trusted third parties who assist with:

• Payment processing
• Email communications
• Event management platforms
• Website hosting and analytics

These providers are only permitted to use your information to perform services on our behalf.

3.2 Event Partners

For sponsors and exhibitors, limited attendee information (e.g., name, organization) may be shared only when explicitly permitted or when required for event logistics.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws
• Respond to lawful requests
• Protect the rights, safety, or property of OSCA/ACOSO or event participants

We do not sell or rent your personal information.

4. Payment Processing

Payments are handled by secure third‑party processors compliant with PCI‑DSS standards.
We do not store your full credit card details on our servers.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain accurate financial and event records
• Comply with legal obligations

You may request deletion of your information where permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Request a copy of your data

To make a request, contact us at support@osca.ca (or your preferred contact email)

7. Cookies and Tracking Technologies

We use cookies to:

• Enable essential site functionality
• Analyze traffic and usage
• Personalize content

You may choose to accept, reject, or customize cookies through the cookie banner.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Third‑Party Links

The Site may contain links to external websites.
We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

The Site is not intended for individuals under 16.
We do not knowingly collect information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last updated” date at the top will reflect the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Ontario School Counsellors’ Association (OSCA/ACOSO)
Email: support@osca.ca
Website: https://osca.ca